MariaDB Basic Support: Professional Support for the Open Source Community

The MariaDB Community Server is used by millions of organizations around the world. As the creators and main developers behind this powerful open source database, we understand the incredible value it brings. Now, we are excited to announce a new offering designed specifically for small to medium-sized businesses (SMBs) who need to reduce risk and access a trusted database support team.

Introducing MariaDB Basic Support.

Why We’re Launching Basic Support

We hear from many companies that are running their businesses on MariaDB Community Server. These organizations are passionate about open source and the flexibility it provides. However, they also understand the risk of running community software that doesn’t have a reliable support option to ensure operational continuity.

That’s where we come in.

Because we are the people who build and maintain the MariaDB Community Server, we are uniquely positioned to provide the most knowledgeable and effective support possible. We know the code inside and out, and our expert team is ready to help you when you need it most.

What is MariaDB Basic Support?

Our new offering is designed for small to medium-sized businesses with up to 150 employees who use MariaDB Community Server. It provides a level of support that bridges the gap between the community forums and our enterprise-grade technical support offerings.

With MariaDB Basic Support, you’ll get:

• Direct access to MariaDB: Receive guidance and solutions directly from the MariaDB support team.
• Flexible and scalable assistance: Our support scales with your needs, offering a clear, per-core pricing model with a minimum of 2 cores and a maximum of 16.
• Accelerated issue resolution: Benefit from a guaranteed First Response SLA, ensuring that critical challenges are addressed promptly by experts.
• Optimized performance and stability: Leverage the deep knowledge of our support team, covering MariaDB Community Server and essential storage engines for InnoDB, MyISAM and Aria.
• Dedicated expert engagement: With a maximum of 12 support tickets per year, your team can engage MariaDB experts for a range of issues.

We believe this is a crucial step in ensuring that the open source community has a clear pathway to professional, trusted support. As your business grows and your needs evolve, our enterprise-level offerings, like our MariaDB Enterprise Platform Subscription, will be ready to provide access to enterprise-grade products and capabilities, as well as more robust SLAs and support to help you scale.

We are truly excited about this new offering and believe it will be an invaluable resource for the MariaDB Community.

For more information, visit the MariaDB Basic Support page.